Terms & Conditions

Holidaymaker booking Terms and Conditions

for

Long Acres Touring Park

 

Part I

Your booking

 

Access Statement

We aim to provide the very best service to all our guests. Please discuss your requirements with us. We will do our very best to help. Our full Access Statement is available on our website www.long-acres.co.uk/access-statement_v4

If you need these Terms and Conditions and our Booking Form in a different format, please

ask us.

Park owners John & Tracey Plant (referred to as “we/us/our”)

Business name: Long Acres Touring Park

Address: Station Road, Old Leake, Boston PE22 9RF

Telephone: 01205871555

Email: info@long-acres.co.uk

 

Who may stay with us

1 The person who completes the Booking Form, or who makes the booking with us by other means, is responsible for the booking and must be 18 years of age or older.

2 Only the people named on the Booking Form, or when the booking is made by another means, may stay with us.

3 Your booking is personal to you and you cannot assign or transfer it to any other person.

4 If you request a booking for more than two people, we may ask you to provide evidence to our reasonable satisfaction that you are all couples or all members of the same family.

5 If you request a booking for more than one Pitch, then we may contact you before deciding whether to accept the booking to help us decide whether we are able to provide the holiday experience you are looking for.

6 You must tell us if your booking request is connected to any other booking, for example because you know the other party or you share a common purpose in visiting the Park. If you do not tell us about a connection, we may cancel your booking immediately and (if your stay with us has started) require you to leave the Park. You will only be entitled to a refund if a third party takes up your booking. In that event we will refund you up to the money we receive for the rebooking less our reasonable administration charges.

 

How to book

Bookings can be requested in the following ways:

7 You may use the Booking Form online at www.long-acres.co.uk

By telephone on 01205871555

8 You must tell us your full requirements, for example if you are bringing any vehicles, tents or other structures. We need this information when deciding whether we are able to accept your booking and we may not be able to accommodate changes. Where we are able to do so, there may be an additional charge.

9 A contract exists when we have issued our confirmation to you.

10 Please check our confirmation carefully to see that it reflects your wishes. Please let us know of any difference within seven days, unless your holiday is to start within 14 days in which case you should inform us within 24 hours.

11 We reserve the right to refuse any booking.

The price you pay

12 The price will not be subject to any change.

13 When you request your booking, you must pay a deposit of £26 for pitches and 20% of the price of your holiday cottage, or the full price, if you are requesting to book 1 day before pitch arrival or 6 weeks before the cottage start date.

14 Unless you paid in full when requesting your booking, the balance of the price of your holiday must be paid at least 1 day before the start date for pitches and 6 weeks before start date for cottage. We will send you a reminder. If the balance is not paid in time, then we may cancel the holiday and retain your deposit as our cancellation charge. We will confirm the cancellation to you in writing by email.

15 Please make sure that you book all the dates you need. We are not able to guarantee that we will be able to extend your booking.

 

Arrivals and departures

16 Touring bookings can arrive on site from 1pm to 7pm on day of arrival. You must tell us by 6pm if you are likely to arrive later than 7pm. You must vacate your pitch by 11am on the day of your departure.

17 Cottage bookings can arrive from 3pm on day of arrival. You must vacate the cottage by 10am on the day of your departure.

18 We will try to allocate you the location of your choice on the Park, but bookings are not conditional on this.

19 Your location on the Park and directions to it will be confirmed on arrival. If you are in any doubt, please check with us. Any guest staying in the wrong location may be required to move.

 

Changes caused by exceptional circumstances

20 We may make reasonable changes to our Services. Our changes may reflect changes in relevant laws, guidance and regulatory requirements or implement minor technical adjustments and improvements, for example to address a health and safety risk.

21 If we make changes which mean we can only provide your holiday in a radically different way, we will give you the choice between confirming your booking, agreeing new booking dates with us or cancelling. We prefer that you postpone rather than cancel but will always allow you to cancel where the law gives you the right to do so.

22 If the law prevents us from performing our obligations under these Terms & Conditions at all, for any reason which is not the responsibility of either party, we may ask you to postpone but will allow you to cancel if you prefer to do so. For these purposes, reasons which are your responsibility include any arising from your personal circumstances. Examples are ill health (except if the law prevents you from visiting or staying with us in consequence, for example because you are legally required to self-isolate) and any restrictions arising from your chosen career.

23 If you decide to cancel where points 21 or 22  apply and your holiday has not started, then we will refund your booking including any deposit. If your holiday has started, then we will refund any days unused. We will not charge an administration fee, and we will only deduct any costs we have already incurred which we cannot recover elsewhere (‘Direct Costs’). We will not be liable to make any other payment to you.

24 We may also cancel your holiday, or any unused days, if Government guidance means that you should not visit or stay with us, even if the law still allows you to do so. If we cancel and your holiday has not started, then we will refund your booking in full including any deposit. If your holiday has started, then we will refund in full any days unused when we cancel. We will not charge an administration fee and we will not deduct any Direct Costs.

 

Other cancellations

25 We prefer that customers who are unable to take their holiday agree to postpone to a mutually convenient date. However, you may cancel your holiday at any time. Cancellation will be effective on the date it is received by us.

26 If you cancel under clause 25, cancellation charges are payable as follows unless you are doing so because we are in serious breach of our obligations in these Terms and Conditions.

 

Cancellation for pitch received more than 1 day before start date

No balance charge.

Lost deposit.

 

Cancellation for cottage received more than 6 weeks before start date

No balance charge.

Lost deposit.

 

Cancellation for cottage received 6 weeks or less before start date

Charge is 100% of holiday price; no refund, unless let to another customer.

 

27 You are not entitled to any refund if you or any of your party leave before the end of your holiday, unless clause 21 or clause 22 applies or if we are in serious breach of our obligations in these Terms and Conditions. If we are in serious breach of our obligations, we will refund you for the days of the holiday which have not been taken.

28 We may also cancel your holiday if you breach any of these Terms and Conditions in clauses 51-53.

29 We recommend that you consider appropriate holiday insurance which covers any cancellation charges and any additional losses which you may incur through cancellation of your holiday, whether by you or by us. We are only responsible for any additional losses if you were entitled to cancel because we were in serious breach of our obligations to you and the losses were both directly caused by our breach and reasonably foreseeable by us when the booking was made.

 

Complaints

30 We are confident you will be happy with our service. If you have any complaint, we encourage you to discuss it with us as soon as possible as this gives us the best chance of resolving it with you.

 

Personal data

31 Any personal data you give to us will be processed in accordance with the law and our privacy policy.

Location of privacy policy: www.long-acres.co.uk/privacy-policy

 

Our promises to you

32 We will allow you to stay with us for the duration of your booking for holiday and recreational

purposes, provided you comply with your obligations in these Terms and Conditions and except where exceptional circumstances prevent us from doing so.

33 We will provide, maintain and keep in good state of repair the Services, except where these have to be interrupted temporarily for the purposes of repair or development or for other reasons caused by exceptional circumstances outside our control.

34 We will insure the Park against usual third-party risks to a minimum of £5,000,000 per claim.

 

Your promises to us

You agree that you will:

35 Keep to these Terms and Conditions and the Park Rules.

36 Stay with us only for holiday and recreational purposes.

37 Pay promptly for your holiday and other charges due to us.

38 Pay to us interest at 3% per annum over the published base rate of Barclays Bank plc from time to time on any undisputed sums overdue from the due date to the date we actually receive such amounts from you, both before and after any judgment that we may obtain against you.

39 Not cause any damage during your holiday.

40 Not do or fail to do anything which might put us in breach of any condition of the Site Licence, which is always available on the Park in a conspicuous place. For example, the conditions of the Site Licence which may affect you include those requiring the space between caravans and other structures to be kept clear, those prohibiting combustible structures, those regarding car parking and those requiring the underside of caravans to be kept clear.

41 Not make any alteration to any accommodation or Pitch.

42 Permit us to move you to another location on the Park if necessary.

 

Behaviour standards

These standards will apply from when you request your booking until your holiday ends. Unless stated otherwise, they apply whether or not you are on the Park at the time.

You agree to, and you must make sure that you, your party and any visitors keep to the following standards of behaviour:

43 To act in a courteous and considerate manner towards us, our staff and anyone visiting, using or working on the Park including other customers.

44 To supervise children so that they are not a nuisance or danger to themselves and prevent them from passing beyond the barrier to the Park.

45 Not to:

45.1  Commit any criminal offence (whether or not on the Park or in its vicinity) which causes your name to be entered on the Violent and Sex Offender Register or causes you to be subject to a Risk of Sexual Harm Order or Child Abduction Warning Notice (or any register, order or notice succeeding these);

45.2. Use the Park in connection with any criminal activity or commit any other criminal offence

(i.e. any offence not already subject to clause 45.1) at the Park or in its vicinity;

45.3  Commit any acts of vandalism or nuisance on the Park;

45.4 Use fireworks, Chinese lanterns or any similar open flame heat source on the Park;

45.5 Keep or carry any firearm or any other weapon on the Park;

45.6  Keep or use any unlawful drugs on the Park;

45.7  Create undue noise or disturbance or commit antisocial behaviour on the Park;

45.8  Carry on any trade or business at the Park;

45.9  Permit anyone who is to your knowledge on the Violent and Sex Offender Register or subject to a Risk of Sexual Harm Order or a Child Abduction Warning Notice (or any register, order or notice succeeding these) to use or visit the Park.

46 You agree that if you or any of your family members or visitors whom you have invited to the Park break the behaviour standards listed above then we may terminate your booking.

 

Cancelling the booking because you are in breach of these Terms and Conditions

47 We may cancel your holiday if you are in serious breach of your obligations in these Terms and Conditions and the breach is not capable of being remedied or is such that it causes a breakdown in the relationship between you and us (for example violence or intentional damage to property) by serving upon you reasonable notice in writing to cancel your booking. In deciding what period of notice is reasonable, we shall have due regard to the nature of the breach and other relevant circumstances. In appropriate cases, this may mean requiring you to leave the Park immediately.

48 If you are in breach of any of your obligations under these Terms and Conditions which is capable of being remedied (for example, a failure to comply with the behaviour standards in clauses 43-46 which has not caused a breakdown in the relationship between you and us) we may write giving you warning, specifying the breach and asking you to remedy the breach within a reasonable and specified time. If you do not comply with that warning and the breach is either serious and/or amounts to persistent breaches of obligation, which taken individually would be minor but which taken together cause a breakdown in the relationship between you and us, we are entitled to write to you to cancel your booking. In appropriate cases, the warning we give you may be very short and we may then require you to leave the Park immediately.

49 If we cancel your booking under clauses 47 or 48 you will only be entitled to a refund if a third party takes up your booking. In that event we will refund you up to the money we receive for the rebooking less our reasonable administration charges.

 

Changing the Park Rules

50 It may be necessary or desirable to change the Park Rules from time to time, including for reasons of health and safety, the efficient running of the Park, environmental issues, local authority requirements, and/or changes in law or regulations or in the interpretation of law and regulations imposed upon us, in which case we will notify you in writing using your contact details at the address on the Booking Form.

51 Any changes made to the Park Rules after we accept your booking may affect you because you will be required to comply with the changed Park Rules, but will not affect anything else to which you are entitled under these booking Terms and Conditions.

 

Keys

52 We hold a key to all seasonal caravans and accommodation we own on the Park.

53 We may use the key for any purpose authorised by you, for example if you ask us to give access to an authorised visitor. We may require you to confirm your authority in writing.

54 We may also use the key in an emergency, such as an immediate concern for the health and safety of any person, to carry out urgent repairs or preventative work, or to check and secure the accommodation if it appears to be insecure.

55 We will take reasonable care when accessing any accommodation.

 

Communications

56 We agree that any letters or other communications between us shall be sent using the details for us in these Terms and Conditions and for you on the Booking Form. Email for SMS may be used.

 

Interpretation

57 "Park Rules" means the rules of conduct and practice issued by us from time to time and applicable to the Park. The Park Rules which currently apply to your booking are in Part II of these Terms and Conditions.

58 “Pitch” or “Cottage” does not include any part of the Park except that on which the accommodation in which you are staying stands.

59 "Services" means the services which we have promised to make available without a separate charge to you, for example any utilities to your Pitch. Services for which we make a separate charge are provided under separate agreements and not these Terms and Conditions.

60 "Site Licence" means the caravan Site Licence applicable to the Park issued to us by the local authority under Section 3 of the Caravan Sites and Control of Development Act 1960 and other relevant statutes.

61 "You/your" means the person making the booking and all members of their party excluding children under 18. Where there is more than one person, each is fully responsible for the obligations in these Terms and Conditions.

66. References to taxes and laws are references to them as extended, amended or replaced from time to time.

 

Part II

Our Park Rules

67. Our current Park Rules applicable to your booking are set out below.

Introduction

These Park Rules are in place for the good management of Long Acres Touring Park and the benefit of all who use it. These rules form part of the contract between us for your holiday. They should be read alongside your booking Terms and Conditions.

The Park Rules do not affect anything to which you are entitled under the booking Terms and Conditions.

The expression ‘you’/‘your’ refers to all members of your party.

You must make sure that anyone using the park is aware of the Park Rules.

You are reminded that we may cancel your holiday if you are in serious breach of your obligations,

including these Park Rules.

 

Minimum age

Long Acres Touring Park is an “adults only” park. Anyone passing the barrier to enter the park must be aged 18+. This age restriction does not apply to cottage bookings, but does impact access up the park, past the barrier.

 

Safety

• You must use the park safely and should not cause danger to others.

• You must obey all health and safety notices displayed on the park and act on the reasonable

instructions of park staff in matters of health and safety.

 

Security

• You are solely responsible for securing the caravan, motorhome, tent or other accommodation.

 

Visitors to the Park

• Any visitors must report to reception, may not arrive before 9am and must leave the park by 10:30pm.

• It is your responsibility to ensure that your visitors and all occupiers of your Caravan, tent or other

accommodation adhere to the Park Rules.

 

Ejection on grounds of behaviour

• In the event of persistent or serious misconduct by you, a member of your family or visitors, we will follow any relevant notice procedures in our agreement with you. We do not have to follow any formal procedure to eject other visitors.

 

Utilities installations

• You must switch off electricity, gas and water connections when the seasonal Caravan is not occupied.

• If you experience any problem with the park’s electrical or water system, you should contact us. You must not attempt to work on any part of the park’s electrical or water system yourself; this includes any installations on the pitch.

 

Drainage system

• You must not introduce any foreign items into the drainage system including cleaning cloths, sanitary towels, condoms, cooking fat, engine oil, grease or paint.

 

Trees and shrubs

• You must not cut any trees or hedges at the park. If you find any tree or hedge a nuisance or unsatisfactory you should take the matter up with us; do not deal with it yourself.

 

Smoking
• It is illegal to smoke or use e-cigarettes inside enclosed public buildings.
• You must also refrain from smoking or using e-cigarettes in our holiday cottage.

 

Washing

• You may only use washing lines of the rotary type or the windowsill type and must remove them and store them out of sight immediately after use.
• You must site washing lines to avoid inconvenience to other caravan owners and park operations.

 

Refuse

• You must not deposit refuse outside. You must use the refuse bins provided.

• Recycling points are available on the park and you should use these facilities where appropriate.

 

Vehicles, driving and parking

• There is a speed limit on all park roads of 5mph, which must be adhered to.

• We allow a maximum of 1 motorised vehicle to be parked alongside each pitch.
• Electric cars cannot be charged at the pitch or from 13A sockets in the cottage.
• Electric car charging is available on the park and at the cottage through dedicated chargers 7.4kW Un-tethered type 2.
• We operate a security barrier with access via fob (provided).
• The Park is closed to vehicular or pedestrian access during the hours of 11pm to 7:30am. Cottage access is unrestricted.
• You must not park on the grass.
• You must not use the park’s water supply to clean vehicles.
• Other than for delivering goods and services, you must not park or allow parking of commercial vehicles of any sort on the park, including:

o light commercial or light goods vehicles as described in the vehicle taxation legislation and

o vehicles intended for domestic use but derived from or adapted from such a commercial

vehicle.

 

Behaviour

• You should respect the privacy of other users of the park and keep noise to a minimum between the hours of 11pm and 7am

 

Pets

• Dogs, cats and other pets are permitted, but must not include any of the breeds subject to the Dangerous Dogs Act 1991.

• Any pet or animal you bring must be supervised at all times. This means you may not leave any pet or animal unsupervised in a caravan, motorhome, tent or other holiday accommodation or anywhere else on the park at any time, apart from small pets which live in a cage, aquarium or similar and which may be left safely for short periods.

• You must keep any dog on a short lead at all times on the park.

• You must clean up if your animal defecates on the park.

• Nothing in these Park Rules prevents you or any member of your party from bringing an assistance dog to the park, or from using the dog exactly as at home, if this is required to support a disability and Assistance Dogs UK or any successor body has issued an Identification Book or other appropriate evidence.

 

Mail

• You may not use the park address for postal deliveries, without prior permission.

 

Fire precautions

• You must ensure that all occupants of your caravan, motorhome, tent or other accommodation are familiar with the location of the Fire Points and the contents of the Fire Notices displayed at each point.

 

Cottage Accommodation

• We reserve the right to enter the accommodation at any time for any reasonable purpose, for example to undertake checks, maintenance work or housekeeping. Your occupation is not exclusive.

• You are responsible for the contents of the accommodation whilst it is let to you.
• We reserve the right to make a reasonable charge to you for any damages, missing items or extra cleaning.

 

Photography

• We regularly take photographs and videos for promotional purposes and we occasionally receive requests from third parties to film on the park. We will respect your personal privacy when taking photographs.

• Where others may reasonably expect privacy, you must obtain their agreement before taking a photograph in which they are identifiable. Examples are when they are in accommodation or on a pitch.

 

Wi-fi

Wi-fi is available and is free of charge.